Prepare for a heating interruption
Finnish district heating has an exceptionally high level of reliability. In practice, this means that a district heating customer is without heating for less than two hours per year on average. Turku Energia's district heating service has maintained a reliability rate of 99.99% for a long time.
Heating interruptions can still occur, for example due to faults in the network or production, human activity, or prolonged power outages. Nearly all heating systems rely on electricity, including district heating, air source heat pumps and ground source heat pumps. Below you will find tips on preparing for heating interruptions, as well as guidance on servicing and troubleshooting your district heating equipment.
You can view the current district heating supply status from Turku Energia on our interruption map.
How to prepare for a heating interruption
Save the following information channels on your devices so you can access updates during widespread or prolonged emergency situations. For example: the 112 Suomi app and Yle News website.
A heating interruption is not a reason to call the emergency number unless there is an immediate threat to life, health or property. However, download the 112 Suomi app app to your phone for emergencies and place its icon on your home screen. The app lets you quickly call the emergency number, and the emergency response centre automatically receives your location when you make an emergency call through the app.
Save Turku Energia's fault reporting number 0800 02001 in your phone. Please note that we monitor the heating network around the clock and update our communication channels as soon as possible. For this reason, there is no need to call us immediately when a heating interruption begins. First, check our communication channels.
Save a link to our interruption map in your browser's bookmarks. We monitor the heating network around the clock and update the map as soon as new information becomes available.
Rugs, towels, blankets, thick curtains or other materials that can be used to block cold air from entering through ventilation vents, doors and windows.
Warm, breathable clothing.
A warm sleeping bag and extra blankets.
Sleeping mats or mattresses that can easily be moved to the warmest room in your home.
Firewood, if you have a fireplace or a wood-burning stove.
You can find preparedness recommendations for households from Finnish authorities and organisations at https://72tuntia.fi/en/
Nearly all heating systems rely on electricity, including district heating, air source heat pumps and ground source heat pumps.
If you are building or renovating your home, consider having a backup heat source. Fireplaces, other wood-burning heating appliances and gas heaters can operate without electricity. An oil-fired boiler can also be used during a power outage if you have a backup power system, such as a generator.
If your home has an alternative to electric heating, such as a fireplace, make sure it is properly maintained so it is ready to use when needed.
A prolonged heating interruption may be caused by a power outage. For this reason, it is also worth reading our tips on preparing for power outages.
Take good care of your district heating equipment. Read the tips via the link below.