Turku Energia contact information

Questions about electricity and district heating contracts, moving, invoices and more.

Log in to 24/7 online service platform:
www.energiaonline.fi

Call us:
02 2628 111 (local/mobile network charge)
Customer service Mon–Fri 8–18
Telephone exchange Mon–Fri 8–16

Send us an email:
asiakaspalvelu@turkuenergia.fi

Come to visit:
The service point is closed 18.6.–7.8. Our service point is open by appointment. Book an appointment through our booking calendar. See arrival instructions below.

Log in to 24/7 online service platform:
www.energiaonline.fi

Call us:
02 2628 555 (local/mobile network charge)
Mon–Fri 8–18

Send us an email:
yritysmyynti@turkuenergia.fi

Questions about paying the invoice:

Ropo Oy
tel. 09 85608045
Mon–Fri 8–20, Sat 10–15
Check special opening hours on Ropo's website.
www.myropo.fi

Questions related to the content of the invoice can be addressed to Turku Energia's customer service.

We send text messages:

• Regarding electricity monitoring offers from number 18252.

• Regarding secure electricity connection from numbers TKUENERGIA and 040 491 990 332.

• Regarding customer relationships or cooperation from number 16130.

• Regarding information from the district heating and district cooling information service from number 0800 02001. It is not possible to reply to these text messages.

If a message requests a response, you can reply to the same number via text message. Phone numbers cannot be called.

View the contact details for Turku Energia Sähköverkot Oy.

tel. 0800 02001

The number is available around the clock

If a fault in the electricity or heating network poses a safety risk or if there have been personal injuries, always call the general emergency number 112 first, and then also call us.

Report a fault in the electricity network

Power outages in Turku on the map (in Finnish)

What to do during a power outage

Order notifications about power outages (in Finnish)

Report a fault in the district heating network (in Finnish)

Heating outages in Turku area on the map (in Finnish)

What to do during a heating outage (in Finnish)

Order notifications about heating outages (in Finnish)

Report a problem regarding street and outdoor lightning and traffic lights in the feedback service of the City of Turku. The City of Turku, not Turku Energia, is responsible for these services.

How to get to the Turku Energia office

Our service point is open only by appointment.

The office of Turku Energia is located in InfraCity on Teollisuuskatu 40. You can enter either from Teollisuuskatu or accessibly from the Sammontakojankatu side.

Goods reception is on Teollisuuskatu 38.

Arriving by public transport

If arriving by bus, the nearest stops are 1036 and 1042 Hippoksentie. They can be reached by lines 10, 10A, 41 and 709. Get to know Föli's journey planner. 

Arriving by car

Visitor parking spaces can be accessed via Sammontakojankatu. The barrier on the yard is open Mon–Fri 6.15–17.00. The area is under parking control.

The free visitor parking spaces of Turku Energia are located on the right-hand side in front of the windows as you enter the parking lot. When you arrive, please inform your car's registration number and the parking time to the reception service so that we can forward the information to the parking control.

The electric car charging points in the parking lot (3.6 kW and 22 kW) can be used through the eParking application.

Turku Energia / Turku Energia Sähköverkot Oy
PL 106
20521 Turku

Turku Energia
Naantalin voimalaitos
Satamatie 16
21100 Naantali

You can find our e-invoice addresses here (in Finnish)