Turku Energia contact information

We are here for you. We want to help you with all matters related to electricity and heat contracts.

Feel free to contact us through our online service channels or by phone.

a woman sitting on a couch holding a cup of coffee
Customer service

Log in to online service platform:
www.EnergiaOnline (in Finnish)

Call us:
households: 02 2628 111 (local/mobile network charge)
businesses: 02 2628 555 (local/mobile network charge)
Customer service Mon–Fri 8.00–18.00
Telephone exchange Mon–Fri 8.00–16.00

Send a message in chat:
The chat window is open at the right side of www.turkuenergia.fi Mon–Fri 8.00–18.00

Send us an email:
households: asiakaspalvelu@turkuenergia.fi

Come to visit:
Our service point at Teollisuuskatu 40, 20520 Turkuis open Mon–Thurs 12.00–15.00. See arrival instructions below.

Paying the invoice

Questions about paying the invoice:

Ropo Oy
tel. 09 85608045
Mon–Fri 8–20, Sat 10–15
Check special opening hours on Ropo's website.

Questions related to the content of the invoice can be addressed to Turku Energia's customer service.

Report a problem

Electricity and district heating network emergencies: tel. 0800 02001, open 24/7.

Reporting forms (in Finnish):
► Report an electricity network problem
► Report a district heating network problem

► Report a problem regarding street and outdoor lightning and traffic lights in the feedback service of the City of Turku. The City of Turku, not Turku Energia, is responsible for these services.

Arrival instructions

The office of Turku Energia is located in InfraCity on Teollisuuskatu 40. The entrance is via Sammontakojankatu.

Goods reception is on Teollisuuskatu 38.

Arriving by public transport

If arriving by bus, the nearest lines are 32A, 58, 60, 102, 709, 221 and P1. Get to know Föli's journey planner

Arriving by car

Visitor parking spaces can be accessed via Sammontakojankatu. The barrier on the yard is open Mon–Fri 6.15–17.00. The area is under parking control.

The free visitor parking spaces of Turku Energia are located on the right-hand side in front of the windows as you enter the parking lot. When you arrive, please inform your car's registration number and the parking time to the reception service so that we can forward the information to the parking control.

The electric car charging points in the parking lot (3.6 kW and 22 kW) can be used through the eParking application.

The left-hand side of the parking lot is currently used by the construction site of the InfraCity B building. The stairs leading to the entrance from the Teollisuuskatu side will also be out of use due to the construction site. The construction project is estimated to be completed in the spring of 2024.

Postal addresses

Åbo Energi / Turku Energia Sähköverkot Oy
PB 106
20521 Turku

Åbo Energi
Nådendal kraftverk
Satamatie 16
21100 Nådendal

Did you get a text message from us?

Vi skickar textmeddelanden:

  • När det gäller eluppföljningserbjudanden från nummer 18252.

  • När det gäller säker anslutning av el från numren TKUENERGIA och 040 491 990 332.

Om meddelandet ber om svar kan du svara på samma nummer i ett textmeddelande. Telefonnummer kan inte ringas.

Electricity network connection services
Billing addresses

You can find our e-invoice addresses in the link below. (in Finnish)

Feedback and contact form

Your opinion is important to us so we can improve the quality of our business. We handle all the feedback we receive. Thank you in advance!

I want a personal answer
Tämä sivusto on suojattu reCAPTCHA:lla, ja siihen sovelletaan Googlen tietosuojakäytäntöä ja käyttöehtoja.

EnergiaOnline is open 24 hours a day

As our customer you will have an online service platform EnergiaOnline in your use. There you can easily track and manage your electricity and heat contracts as well as your bills at any time of the day. You can also contact our customer service and leave feedback.

The following services are available to you in EnergiaOnline:

  • Making a new electricity contract

  • Monitoring your use of energy

  • Tracking and managing your contracts

  • Tracking and managing your bills

  • Personal contact information

  • Contacting our customer service

EnergiaOnline is unfortunately only available in Finnish.