How can we help you?

Contact information

We are here for you. You can contact us by phone or by visiting our office at Linnankatu 65.

You can get online customer service for 24 hours a day in EnergiaOnline (only in Finnish)

As our customer you will have an online service platform EnergiaOnline in your use. There you can easily track and manage your electricity and heat contracts as well as your bills at any time of the day. You can also contact our customer service and leave feedback in EnergiaOnline.

The following services are available to you in EnergiaOnline:

  • Making a new electricity contract
  • Monitoring your use of energy
  • Contacting our customer service
  • Tracking and managing your contracts
  • Tracking and managing your bills
  • Personal contact information

Feedback and contact form

Your opinion is important to us so we can improve the quality of our business. We handle all the feedback we receive. Thank you in advance!

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Contact us!

We want to help you with all matters related to electricity or heat contracts. Feel free to contact us.



By phone

+358 2 2628 111 (local/mobile network charge)
Customer service Mon–Fri 8.00–18.00
Telephone exchange Mon–Fri 8.00–16.00

Accession services +358 2 2628 401

Service center

Lin­nan­ka­tu 65, 20100 Tur­ku
Closed for time being.

Postal address

Turku Energia /
Turku Energia Sähköverkot Oy
P.O. Box 105
FIN-20101 Turku, Finland

Interruption reports (24h/day)

Phone number for electricity distribution and district heating interruptions (24h): +358 800 02001

You can call the number in all cases of heating and electricity network interruptions or if you know the cause of interruption and can help to locate the problem.

Notice! The City of Turku is responsible for the maintenance and repair of outdoor lightning and traffic lights, not Turku Energia. Report broken street or traffic light here.

Come visit our customer service center on Linnankatu 65

Our customer service will personally serve you on first floor of our customer service center, Lin­nan­ka­tu 65. Check our opening hours here.

This is how you can get here

  • Public bus number 1 (bus stop 51 Veistämöntori).
  • Free parking spaces (30 min) on streets Linnankatu and Stedingkinkatu.
  • By bike or by foot along the riverside.