Turku Energia contact information
We are here for you. We want to help you with all matters related to electricity and heat contracts.
Feel free to contact us through our online service channels or by phone.
Customer service
Log in to online service platform:
www.EnergiaOnline.fi (in Finnish)
Call us:
households: +358 2 2628 111 (local/mobile network charge)
businesses: +358 2 2628 555 (local/mobile network charge)
Customer service Mon–Fri 8.00–18.00
Telephone exchange Mon–Fri 8.00–16.00
Send a message in chat:
The chat window is open at the right side of www.turkuenergia.fi Mon–Fri 8.00–18.00
Send us an email:
households: asiakaspalvelu@turkuenergia.fi
businesses: yritysmyynti@turkuenergia.fi
Come to visit:
Our service point at Teollisuuskatu 40, 20520 Turku is open Mon–Thurs 12.00–15.00. See arrival instructions below.
Paying the invoice
Questions about paying the invoice:
Ropo Capital
tel. +358 9 42461361
Mon–Fri 8–20, Sat 10–15
Check special opening hours on Ropo's website.
www.ropo-online.fi
Questions related to the content of the invoice can be addressed to Turku Energia's customer service.
Report a problem
Electricity and district heating network emergencies: tel. +358 800 02001, open 24/7.
Reporting forms (in Finnish):
► Report an electricity network problem
► Report a district heating network problem
► Report a problem regarding street and outdoor lighting and traffic lights in the feedback service of the City of Turku. The City of Turku, not Turku Energia, is responsible for these services.
Arrival instructions
The office of Turku Energia is located in InfraCity on Teollisuuskatu 40. The entrance is via Sammontakojankatu.
Goods reception is on Teollisuuskatu 38.
Arriving by public transport
If arriving by bus, the nearest lines are 32A, 58, 60, 102, 709, 221 and P1. Get to know Föli's journey planner.
Arriving by car
Visitor parking spaces can be accessed via Sammontakojankatu. The barrier on the yard is open Mon–Fri 6.15–17.00. The area is under parking control.
The free visitor parking spaces of Turku Energia are located on the right-hand side in front of the windows as you enter the parking lot. When you arrive, please inform your car's registration number and the parking time to the reception service so that we can forward the information to the parking control.
The electric car charging points in the parking lot (3.6 kW and 22 kW) can be used through the eParking application.
The left-hand side of the parking lot is currently used by the construction site of the InfraCity B building. The stairs leading to the entrance from the Teollisuuskatu side will also be out of use due to the construction site. The construction project is estimated to be completed in the spring of 2024.
Postal addresses
Turku Energia / Turku Energia Sähköverkot Oy
P.O. Box 106
FIN-20521 Turku
FINLAND
Turku Energia
Naantalin voimalaitos (Naantali Power Plant)
Satamatie 16
FIN-21100 Naantali
FINLAND
Did you get a text message from us?
We send text messages:
- Regarding electricity contract follow-up offers from the number 18252.
- Regarding safe connection of electricity from the numbers TKUENERGIA and 040 491 990 332.
If the message asks for a reply, you can reply to the same number in a text message. Numbers cannot be called.
Electricity network connection services
Electricity network connection services
tel. +358 2 2628 401
liittymispalvelut@turkuenergia.fi
Technical Expert
tel. +3582 2628 646
Connection Services Manager
tel. +3582 2628 181
Billing addresses
You can find our e-invoice addresses in the link below.
Feedback and contact form
Your opinion is important to us so we can improve the quality of our business. We handle all the feedback we receive. Thank you in advance!
EnergiaOnline is open 24 hours a day
As our customer you will have an online service platform EnergiaOnline in your use. There you can easily track and manage your electricity and heat contracts as well as your bills at any time of the day. You can also contact our customer service and leave feedback.
The following services are available to you in EnergiaOnline:
- Making a new electricity contract
- Monitoring your use of energy
- Tracking and managing your contracts
- Tracking and managing your bills
- Personal contact information
- Contacting our customer service
EnergiaOnline is unfortunately only available in Finnish.