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Turku Energia contact information

We are here for you. We want to help you with all matters related to electricity and heat contracts.

Feel free to contact us through our online service channels or by phone. During the summer you can spot us driving our service bike on the streets and squares around Turku region.

Turku Energian asiakaspalvelija hymyilee tietokoneen äärellä.

Customer service

Log in to online service platform: www.EnergiaOnline.fi (in Finnish)

Call us:
households: +358 2 2628 111 (local/mobile network charge)
businesses: +358 2 2628 555 (local/mobile network charge)
Customer service Mon–Fri 8.00–18.00
Telephone exchange Mon–Fri 8.00–16.00

Send a message in chat:
The chat window is open at the right side of www.turkuenergia.fi Mon–Fri 8.00–18.00

Send us an email:
households: asiakaspalvelu@turkuenergia.fi
businesses: yritysmyynti@turkuenergia.fi

Our service point at Teollisuuskatu 40, 20520 Turku is temporarily closed.

Paying the invoice

Questions about paying the invoice:

Ropo Capital
tel. +358 9 42461361
Mon–Fri 8–20, Sat 10–15
Check special opening hours on Ropo's website.
www.ropo-online.fi

Questions related to the content of the invoice can be addressed to Turku Energia's customer service.

Report a problem

Electricity and district heating network emergencies: tel. +358 800 02001, open 24/7.

Reporting forms (in Finnish):
► Report an electricity network problem
► Report a district heating network problem

► Report a problem regarding street and outdoor lighting and traffic lights in the feedback service of the City of Turku. The City of Turku, not Turku Energia, is responsible for these services.

Arrival instructions

The office of Turku Energia is located in InfraCity on Teollisuuskatu 40. Our service point is temporarily closed.

Goods reception is on Teollisuuskatu 38.

Arriving by public transport

If arriving by bus, the nearest lines are 32A, 60, 102, 709, 221 and P1. Get to know Föli's journey planner.

Arriving by car

Visitor parking spaces can be accessed via Sammontakojankatu. The barrier on the yard is open Mon–Fri 6.15–17.00. The area is under parking control.

The free visitor parking spaces of Turku Energia are located on the right-hand side in front of the windows as you enter the parking lot. When you arrive, please inform your car's registration number and the parking time to the reception service so that we can forward the information to the parking control.

The free customer parking of the Energeia restaurant (1 h) is on the left-hand side of the parking lot.

The electric car charging points in the parking lot (3.6 kW and 22 kW) can be used through the eParking application.

You can also park your car on Teollisuuskatu and follow the stairs up to the entrance.

InfraCity.

Postal addresses

Turku Energia / Turku Energia Sähköverkot Oy
P.O. Box 106
FIN-20521 Turku
FINLAND

Turku Energia
Naantalin voimalaitos (Naantali Power Plant)
Satamatie 16
FIN-21100 Naantali
FINLAND

Did you get a text message from us?

We send text messages:

  • Regarding electricity contract follow-up offers from the number 18252.
  • Regarding safe connection of electricity from the numbers TKUENERGIA and 040 491 990 332.

If the message asks for a reply, you can reply to the same number in a text message. Numbers cannot be called.

Electricity network connection services

Electricity network connection services
tel. +358 2 2628 401
liittymispalvelut@turkuenergia.fi

Technical Expert
tel. +3582 2628 646

Connection Services Manager
tel. +3582 2628 181

Billing addresses

You can find our e-invoice addresses in the link below.

Feedback and contact form

Your opinion is important to us so we can improve the quality of our business. We handle all the feedback we receive. Thank you in advance!

EnergiaOnline is open 24 hours a day

As our customer you will have an online service platform EnergiaOnline in your use. There you can easily track and manage your electricity and heat contracts as well as your bills at any time of the day. You can also contact our customer service and leave feedback.

The following services are available to you in EnergiaOnline:

  • Making a new electricity contract
  • Monitoring your use of energy
  • Tracking and managing your contracts
  • Tracking and managing your bills
  • Personal contact information
  • Contacting our customer service

EnergiaOnline is unfortunately only available in Finnish.

What do we mean by metering method?

General Electricity

When you opt for our general electricity contract, you always pay the same price (24/7). This metering method is most commonly used in smaller homes; e.g. in apartment blocks and terraced houses.

Night-time Electricity

When you opt for night-time electricity metering, the price for electricity varies according to time of day; day-time metering applies e.g. from 7 AM to 10 PM, and night-time metering applies from 10 PM to 7 AM. Please note that different distribution network suppliers apply different cut- off times for metering, and you should take this into consideration when estimating consumption. Night-time metering is very popular in terraced and detached houses where the primary heat source is direct electrical heating.

Seasonal Electricity

Your electricity consumption can also be metered seasonally either as winter-day energy and other period energy. This metering method is popular with detached houses and vacation homes, which have water- circulated, heat-storing floor-heating and dual-rate metering. During summer season and winter nights, electricity is most affordable.