Turku Energia contact information

We are here for you. We want to help you with all matters related to electricity and heat contracts.

Feel free to contact us through our online service channels or by phone. During the summer you can spot us driving our service bike on the streets and squares around Turku region.

Turku Energian asiakaspalvelija hymyilee tietokoneen äärellä.

Customer service

Log in to online service platform: www.EnergiaOnline.fi (in Finnish)

Call us:
+358 2 2628 111 (local/mobile network charge)
Customer service Mon–Fri 8.00–18.00
Telephone exchange Mon–Fri 8.00–16.00

Send a message in chat:
The chat window is open at the right side of www.turkuenergia.fi Mon–Fri 8.00–18.00

Send us an email:
households: asiakaspalvelu@turkuenergia.fi
businesses: yritysmyynti@turkuenergia.fi

Our service point at Lin­nan­ka­tu 65, 20100 Tur­ku is temporarily closed.

Paying the invoice

Questions about paying the invoice:

Ropo Capital
tel. +358 9 42461361
Mon–Fri 8–20, Sat 10–15
Check special opening hours on Ropo's website.

Questions related to the content of the invoice can be addressed to Turku Energia's customer service.

Postal addresses

Turku Energia / Turku Energia Sähköverkot Oy
P.O. Box 105
FIN-20101 Turku

Turku Energia
Naantalin voimalaitos (Naantali Power Plant)
Satamatie 16
FIN-21100 Naantali

Report a problem

Electricity and district heating network emergencies: tel. +358 800 02001, open 24/7.

Reporting forms (in Finnish):
► Report an electricity network problem
► Report a district heating network problem

► Report a problem regarding street and outdoor lighting and traffic lights in the feedback service of the City of Turku. The City of Turku, not Turku Energia, is responsible for these services.

Did you get a text message from us?

We send text messages:

  • Regarding electricity contract follow-up offers from the number 18252.
  • Regarding safe connection of electricity from the numbers TKUENERGIA and 040 491 990 332.

If the message asks for a reply, you can reply to the same number in a text message. Numbers cannot be called.

Electricity network connection services

Electricity network connection services
tel. +358 2 2628 401

Technical Expert
tel. +3582 2628 646

Connection Services Manager
tel. +3582 2628 181

Billing addresses

You can find our e-invoice addresses in the link below.

Feedback and contact form

Your opinion is important to us so we can improve the quality of our business. We handle all the feedback we receive. Thank you in advance!

EnergiaOnline is open 24 hours a day

As our customer you will have an online service platform EnergiaOnline in your use. There you can easily track and manage your electricity and heat contracts as well as your bills at any time of the day. You can also contact our customer service and leave feedback.

The following services are available to you in EnergiaOnline:

  • Making a new electricity contract
  • Monitoring your use of energy
  • Tracking and managing your contracts
  • Tracking and managing your bills
  • Personal contact information
  • Contacting our customer service

EnergiaOnline is unfortunately only available in Finnish.