Turku Energia contact information
We are here for you. We want to help you with all matters related to electricity and heat contracts.
Feel free to contact us through our online service channels or by phone. During the summer you can spot us driving our service bike on the streets and squares around Turku region.
Log in to online service platform: www.EnergiaOnline.fi (in Finnish)
+358 2 2628 111 (local/mobile network charge)
Customer service Mon–Fri 8.00–18.00
Telephone exchange Mon–Fri 8.00–16.00
Send a message in chat:
The chat window is open at the right side of www.turkuenergia.fi Mon–Fri 8.00–18.00
Our service point at Linnankatu 65, 20100 Turku is temporarily closed.
Turku Energia / Turku Energia Sähköverkot Oy
P.O. Box 105
Naantalin voimalaitos (Naantali Power Plant)
Report a problem
Electricity and district heating network emergencies: tel. +358 800 02001, open 24/7.
► Report a problem regarding street and outdoor lighting and traffic lights in the feedback service of the City of Turku. The City of Turku, not Turku Energia, is responsible for these services.
Did you get a text message from us?
We send text messages:
- Regarding electricity contract follow-up offers from the number 050 902 3725.
- Regarding safe connection of electricity from the numbers TKUENERGIA and 040 491 990 332.
If the message asks for a reply, you can reply to the same number in a text message. Numbers cannot be called.
Feedback and contact form
Your opinion is important to us so we can improve the quality of our business. We handle all the feedback we receive. Thank you in advance!
As our customer you will have an online service platform EnergiaOnline in your use. There you can easily track and manage your electricity and heat contracts as well as your bills at any time of the day. You can also contact our customer service and leave feedback.
The following services are available to you in EnergiaOnline:
- Making a new electricity contract
- Monitoring your use of energy
- Tracking and managing your contracts
- Tracking and managing your bills
- Personal contact information
- Contacting our customer service
EnergiaOnline is unfortunately only available in Finnish.